LumiBaby Support
We are here to help. Reach out anytime.
Last updated: September 2026
Contact Us
If you have a question, issue, or feedback about LumiBaby, please email us at:
We typically respond within 1 to 2 business days. When reaching out, please include your device type and a brief description of the issue so we can assist you as quickly as possible.
Destek / Support (TR)
LumiBaby ile ilgili sorularınız, sorunlarınız veya geri bildirimleriniz için aşağıdaki e-posta adresine yazabilirsiniz:
Genellikle 1 ila 2 iş günü içinde yanıt veriyoruz.
Common Questions
How do I cancel my subscription?
Subscriptions can be canceled through your App Store (iPhone/iPad) or Google Play (Android) account settings. Look for “Subscriptions” in your account menu.
Does LumiBaby access my microphone?
LumiBaby may request microphone access for baby monitor audio, cry detection, Hold to Talk, and Mom Voice or Mom Pre-Sound recording. It asks when you use a feature that needs the microphone, and you can disable the permission in device settings.
When does LumiBaby access my camera?
LumiBaby may request camera access when you scan a QR code to pair devices or use the Video Baby Monitor. It asks when the relevant feature is used, and you can disable the permission in device settings.
Are parent voice recordings stored online?
Parent voice recordings are stored locally on your device. They are not uploaded to any server unless you explicitly choose to share or export them.
Why does the app show ads?
Free users may see ads. Upgrading to a premium subscription removes all ads and unlocks the full content library.
⚠ Medical Notice
LumiBaby is not a medical device and is not intended to diagnose, treat, or prevent any medical condition. For urgent medical concerns about your baby's health, please contact a qualified healthcare professional or emergency services immediately.